B0341WST2H2 FAQ

The newly purchased sensor can’t connect to the main unit.
Correct connection steps:
1.Power on the weather station;
2.Set the channel of the main unit to CH1;
3.Set the channel of the sensor to CH1;
4.Power on the sensor.

Please notice:
When powering on the sensor, the red LED indicator flashes twice, if not, then the sensor is broken, and we will provide a new sensor for you.
If the red LED indicator flashes, but it cannot be connected to the main unit, then we will replace the main unit and sensor to you.
Please ensure that the battery has enough power. It is recommended to use all fresh alkaline batteries to ensure battery life.

Reason: When powering on the sensor, it will automatically sent signals(the red LED indicator flashes twice). If the sensor is powered on before the main unit is powered on, the main unit will miss the signals sent by the sensor. And it takes another 2 to 3 minutes for the sensor to send signals again. Please wait patiently.

Reason: Probably it’s because the sensor is placed outdoor, and it has reached the end of its lifespan. Alternatively, the batteries inside the sensor may have run out of power.

Troubleshooting Steps:

1.Replace the batteries of the sensor and try connecting again. It is recommended to use all fresh alkaline batteries.
2.Check if the red LED indicator of the sensor flashes.
3.Place the sensor next to the main unit and wait for an hour and connect again to see if it can be connected successfully. If not, then we will replace a new sensor to you.

Reason: 1) Signal issues; 2) The main unit is in circular channels mode. Troubleshooting Steps:

1.The distance between the sensor and the main unit should be within 50 meters;

2.Check if there are any devices or materials around the sensor that can interfere with the signal; e.g.: Some clients place their sensors on the balcony or outside the window, once they close the window, the signal will be cut off immediately, which means the window can interfere with the signal. If so, it is recommended to relocate the sensor to another position and try again. If you have no other place to place the sensor, then we could provide a refund.

3.Place the sensor next to the main unit to see if the connection fails. Or relocate the sensor to shorten the distance between the sensor and main unit to see if the connection fails. If the signal improves significantly, then there is for sure some devices or materials that can interfere with the signal at the former place of the sensor.  

4.Please place the sensor next to the main unit and take a picture and send it to us. It is likely that you have accidentally set to the circular channels mode(a circular icon will be displayed on the main unit following the channel icon, it is a circular arrow).

Reason: The distance between the sensor and the main unit should be within 100m. It is the ideal connection distance in an open, interference-free environment. In daily life, there are definitely various items next to or in between the main unit and the sensor that can cause certain interference to the signal.

Troubleshooting Steps:
1.Check the distance between the sensor and the main unit while connecting.
2.Change the location of the sensor or the main unit to see if the connection can be successful.