HWS388WRF-V7 FAQ

The 388 models can automatically identify the 2.4G WiFi, and you don’t need to name the 2.4G WiFi. If you have problem with the connection, please offer us your Homgar account(your email address) and a video of you trying to connection the weather station so that we can help you troubleshoot the issue.  

Connecting video guide:

English version: https://youtu.be/OIxgmcDOjyw

German version: https://youtu.be/0gqpQVMIssU

Guide the client to connect the weather station in correct steps. Make sure the WiFi password is correctly entered, otherwise it will fail to search the WiFi while trying connecting.

Reason:

The connection of the 388 models are quite different from the non-WiFi models. While connecting the sensor, you have to press and hold the “SENSOR” button until it displays dashes, and then power on the sensor for auto pairing. Guide the client to connect the sensor correctly.

Reason:

1.The battery of the sensor is low;

2.The sensor is broken.

Troubleshooting Steps:

1.Replace the batteries of the sensor and try connecting again. It is recommended to use all fresh alkaline batteries.

2.Check if the red LED indicator of the sensor flashes.

3.Place the sensor next to the main unit and wait for an hour and connect again to see if it can be connected successfully. If not, then we will replace a new sensor to you.

Reason:

1) Signal issues;

2) The main unit is in circular channels mode.

Troubleshooting Steps:

1.The distance between the sensor and the main unit should be within 50 meters; 2.Check if there are any devices or materials around the sensor that can interfere with the signal;

e.g.: Some clients place their sensors on the balcony or outside the window, once they close the window, the signal will be cut off immediately, which means the window can interfere with the signal.

If so, it is recommended to relocate the sensor to another position and try again. If you have no other place to place the sensor, then we could provide a refund.

3.Place the sensor next to the main unit to see if the connection fails. Or relocate the sensor to shorten the distance between the sensor and main unit to see if the connection fails. If the signal improves significantly, then there is for sure some devices or materials that can interfere with the signal at the former place of the sensor.  

4.Please place the sensor next to the main unit and take a picture and send it to us. It is likely that you have accidentally set to the circular channels mode(a circular icon will be displayed on the main unit following the channel icon, it is a circular arrow).

Reason:

The distance between the sensor and the main unit should be within 100m. It is the ideal connection distance in an open, interference-free environment. In daily life, there are definitely various items next to or in between the main unit and the sensor that can cause certain interference to the signal.

Troubleshooting Steps:

1.Check the distance between the sensor and the main unit while connecting. 2.Change the location of the sensor or the main unit to see if the connection can be successful.

The temperature readings are not accurate, but within an acceptable margin of error.

Reason: Both our main unit and sensor have a temperature deviation of 1 Celsius degree. Therefore, if the main unit and sensor are placed together, the temperature difference between them will be within 2 Celsius degrees, which is considered normal. Explain to the client that every device has a certain level of measurement deviation, and our deviation falls within the industry standard. We are also committed to continuously seeking more cost-effective and accurate temperature sensing modules.

Reason:

1.The temperature sensing module is broken;

2.The sensor is placed under direct sunlight or other heat sources;

3.Water in the temperature sensing module;

4.The main unit connected to other sensors(maybe the sensor close to the house or from the neighbor).

Troubleshooting Steps:

First, confirm the location of the sensor and explain to the client that the sensor cannot be exposed to direct sunlight or rain because the temperature will be higher of the sensor under direct sunlight.

Second, confirm with the client where did he/she get the real temperature, from the weather forecast in the professional local weather forecast service or other devices. If the weather forecast is obtained from other devices, then there is certain deviation of the temperature data as well.

Finally, ask the client to place the main unit and the sensor together, and change the set channel. Leave it for over an hour to see if the temperature changes to normal level. If the client has tried the above steps and the temperature still have a relatively large deviation from the real temperature, then replace a new sensor to the client.

Reason: The temperature sensing module got stuck.   Troubleshooting Steps: Use a hairdryer to dry the sensor and see if the temperature readings change. Remove all the power supply of the weather station and leave it for 30 minutes before powering it on again. And see if the temperature readings change. If the above troubleshooting steps do not solve the problem, then replace the sensor for the client.

Reason: The moisture deviation of our weather station is 5%. Therefore, if the main unit and sensor are placed together, a difference in moisture within a range of 10% is considered normal. Explain to client, if he/she cannot accept it, then we can provide a refund.

Reason:

1.The moisture module is broken;

2.The environment where the sensor is placed is too humid or close to heat sources;

3.Water in moisture module.  

Troubleshooting Steps:

Please confirm the environment where the sensor is placed. Make sure it is not exposed to rain or heat sources. If the sensor is placed in an uncovered open area with high humidity, or if it has rained, which may lead to the inaccurate moisture readings and damage the sensor. If the humidity is too high, ask client to dry it with a hairdryer and then power it on for using.

If the above troubleshooting steps do not solve the problem, then replace the sensor for the client.

Reason: The moisture module got stuck.  

Troubleshooting Steps: Use a hairdryer to dry the sensor and see if the moisture readings change. Remove all the power supply of the weather station and leave it for 30 minutes before powering it on again. And see if the moisture readings change.

If the above troubleshooting steps do not solve the problem, then replace the sensor for the client.

Reason:The weather station needs to be connected to the internet to use the weather forecast function. Some clients don’t connect the weather station to the internet so there is no weather forecast displayed on the screen of the weather station. Ask client to register a Homgar account and connect the weather station to internet and choose the right location, and then there will be weather forecast display on the weather station.

Reason: The model 388 weather station can connect to three sensors and will display channel 1/2/3. Beside that, there is another channel with no sign, which shows the real-time local temperature and humidity forecast from the internet.

Reason: When the model 388 weather station is connected to the internet, the settings of language, unit and others are needed to be set in the app so that they will synchronize to the main unit. If the weather station is not connected to the internet, then the settings can be done on the main unit. APP setting steps: Log in Homgar - Me - Management-choose your home - Home settings - Set the language, units and others

Reason: Currently, only timer can connect to ALexa and Google in our app. The request for the weather station to connect to the third party voice has been submitted. Engineers have put this improvement on the agenda. We believe they will be able to achieve this in near future.

Reason: The backlight can be adjusted by pressing the backlight button on the top of the weather station. There are five levels of the backlight: no light-10% backlight-30% backlight-50% backlight-100% backlight. The clients can adjust the backlight according their needs.

Yes. The backlight level can be set in the app respectively at day and night. Backlight set steps: Log in Homgar - Me - Settings - Automatic backlight.

Reason: The characteristic of WiFi product is fast power consumption. It is not recommended that clients use batteries for daily power supply.