1.Contact service@baldr.com,for a Return Merchandise Authorization (RMA) Number. Baldr will not accept returned items without prior authorization and RMA
2.Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
3.Baldr will repair/replace(at baldr expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
4.We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items